Senior VoIP Architect EMEA
I am passionated about Technology, trusted advisor on the journey to the Cloud – UCaaS and CCaaS. Highly motivated for solving your business challenges through advanced knowledge and innovative ideas.
My specialties are in the area of telecommunication, video, presence, mobility and multimedia. I define my specialties in the way of consultancy and technical advice/design of Unified Communications/Collaboration Solutions, Contact Center (interaction Center) and Multimedia Applications. Due to my long time experience (more than 20 years now), I consider myself as a “Natural Born Collaboration Man”. My objectivity in projects is delivering the best in class collaboration solution for my customers.
My Specialties are:
Project Management, Team Leading, Design & Implementation of complex collaboration (Unified Communication) solutions, Design & Implementation of Contact Center Solutions, Self Service Design and Implementation (IVR), Contact recording and Workforce Management, Technical Advice & Consulting
Due to the complexity of today's unified communication/collaboration solution which are offered on the marketplace one of my principles is:
"Keep the solution as simpel as possible and archive end user acceptance".
All projects fail where the new collaboration/UC solution is not accepted by the end user.